Privacy Policy

1. Introduction

Ferridimag ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies to all information collected by Ferridimag through our website (ferridimag.com), courses, workshops, consultations, and any related services. By using our services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Job title, company name, industry, speaking experience level
• Course Information: Course preferences, goals, areas of interest
• Payment Information: Billing details for course registration and payments
• Communication Records: Messages, feedback, testimonials, and support inquiries
• Media Content: Photos, videos, or audio recordings (with explicit consent)

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on site, referring websites, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: As described in our Cookie Policy

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms when you interact with our content
• Business partners and referral sources
• Public databases and professional networking sites
• Event organizers and venue partners

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Providing public speaking courses, workshops, and coaching services
• Processing registrations and managing course schedules
• Facilitating payment processing and billing
• Delivering course materials and resources
• Providing customer support and responding to inquiries

3.2 Communication

• Sending course confirmations, updates, and important announcements
• Delivering newsletters and educational content (with consent)
• Responding to your questions and providing support
• Notifying you about new courses and services that may interest you

3.3 Improvement and Development

• Analyzing usage patterns to improve our website and services
• Conducting research and gathering feedback to enhance our offerings
• Developing new courses and educational materials
• Personalizing your experience and recommendations

3.4 Legal and Administrative

• Complying with legal obligations and regulatory requirements
• Protecting our rights and preventing fraud or misuse
• Maintaining business records and conducting internal operations
• Resolving disputes and enforcing our terms of service

4. Legal Basis for Processing (Canadian Context)

Under Canadian privacy law, we process your personal information based on:

• Consent: When you explicitly agree to our processing for specific purposes
• Contractual Necessity: To fulfill our obligations under service agreements
• Legitimate Interests: For business operations that don't override your privacy rights
• Legal Obligations: To comply with applicable laws and regulations

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Website hosting and technical infrastructure
• Email marketing and communication platforms
• Analytics and performance monitoring
• Course delivery platforms and learning management systems

5.2 Business Partners

With your consent, we may share information with:

• Venue partners for in-person events and courses
• Professional organizations and industry associations
• Guest instructors and coaching partners

5.3 Legal Requirements

We may disclose information when required by law or to:

• Respond to legal process, court orders, or government requests
• Protect our rights, property, or safety, or that of others
• Investigate fraud, security issues, or policy violations
• Comply with regulatory obligations

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate protections.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

6.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure hosting infrastructure with regular security updates
• Access controls and authentication measures
• Regular security assessments and vulnerability testing

6.2 Organizational Measures

• Employee training on privacy and data protection
• Strict access controls based on job responsibilities
• Regular review and updating of security policies
• Incident response procedures for data breaches

6.3 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by law, typically within 72 hours of discovery.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your information in a portable, machine-readable format
• Transfer your information to another service provider

7.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact details and preferences
• Modify your communication settings

7.3 Deletion and Restriction

• Request deletion of your personal information (subject to legal obligations)
• Restrict processing of your information in certain circumstances
• Object to processing based on legitimate interests

7.4 Communication Preferences

• Unsubscribe from marketing communications at any time
• Opt out of certain types of data processing
• Withdraw consent where processing is based on consent

7.5 Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Phone: (416) 555-0123
• Mail: 123 Bay Street, Suite 800, Toronto, ON M5J 2J1

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Course Records: 7 years after course completion for certification and legal purposes
• Financial Records: 7 years as required by Canadian tax and business laws
• Marketing Data: Until you unsubscribe or request deletion
• Support Records: 3 years after resolution for quality assurance
• Website Analytics: 26 months as per industry standards

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.

9. International Data Transfers

Your information may be processed in countries other than Canada, including the United States, where our service providers are located. We ensure appropriate safeguards are in place:

• Adequacy decisions recognizing equivalent protection levels
• Standard contractual clauses approved by privacy authorities
• Certification schemes ensuring appropriate protection
• Explicit consent for transfers where required

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

For youth programs involving participants aged 16-18, we require parental consent and implement additional protective measures.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

You can manage cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

12. Third-Party Links and Services

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you use.

We are not responsible for the privacy practices of third parties, even if accessed through links on our website.

13. Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Updated "last modified" date at the top of this policy

Your continued use of our services after updates constitute acceptance of the revised policy.

14. Privacy Officer and Complaints

Our Privacy Officer is responsible for overseeing compliance with this policy and handling privacy-related inquiries:

Privacy Officer
Ferridimag
123 Bay Street, Suite 800
Toronto, ON M5J 2J1
Email: [email protected]
Phone: (416) 555-0123

If you have concerns about our privacy practices, you may also file a complaint with the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca

15. Provincial Privacy Rights

Residents of certain provinces may have additional rights under provincial privacy legislation:

15.1 Alberta (PIPA)

Alberta residents have rights under the Personal Information Protection Act, including the right to request access to and correction of personal information.

15.2 British Columbia (PIPA)

BC residents have similar rights under the provincial Personal Information Protection Act.

15.3 Quebec (Private Sector Privacy Act)

Quebec residents have specific rights under provincial privacy legislation, including enhanced consent requirements.

16. Business Contact Information

For general business inquiries unrelated to privacy:

Ferridimag
123 Bay Street, Suite 800
Toronto, ON M5J 2J1
Phone: (416) 555-0123
Email: [email protected]
Website: www.ferridimag.com

17. Effective Date and Governing Law

This Privacy Policy is effective as of December 20, 2024, and is governed by the laws of Ontario, Canada, and applicable federal Canadian privacy legislation.

If any provision of this policy is found to be unenforceable, the remaining provisions will continue in effect.